3/21/2024 0 Comments Brinks home security account login01% of Brinks Home's total customer base had the ability to view the contact information of a small subset of other customers."īrinks further said that "the nature of the data that was visible did not require a customer notification." It was only when the media had got involved that Brinks owned up to its failure, claiming that "less than. The problem had still not been fixed, and realising that his warning was not being taken seriously Kopp recorded his call with Brinks's customer service department: "It's a huge customer information problem, which is why I need to speak to a manager."ĭespite being promised he would receive a call from Brinks management, Kopp never received a call back, and he eventually enlisted the help of CBC's "Go Public" investigatory TV show to dig into the issue. Kopp reported the problem to Brinks again, and waited a few months before calling Brinks once more in early July 2022. However, as CBC reports, the problem was still present in April 2022. Kopp stumbled across the flaw in early 2022 and reported it to Brinks, and assumed that it would be quickly fixed. Details of the security systems protecting their homes. Information Kopp could view about other customers included: Kopp was shockled to see that he was able to view the information of over a hundred other customers when he logged into his online Brinks Home Security account while trying to troubleshoot a problem with some door sensors. When Edmonton-based Andrew Kopp had the Brinks Home Security system installed at his house he thought he was doing the right thing to protect his home and family, but - he discovered - he might actually have been unwittingly putting his personal information into the hands of online fraudsters and potential thieves. Imperial Capital served as the exclusive financial advisor to Brinks Home Security in the transaction.A Canadian man has revealed that the company he chose to provide security for his home was carelessly exposing the private information for other customers, even after he warned them about the problem. We are also excited to expand our footprint into the large commercial security segment and to bring Brinks Home Security’s high-touch customer service to the entire Select Security customer base.” I look forward to integrating them into our customer-centric culture that serves as the guiding force behind all key decisions in our organization. “I am also thrilled to welcome the Select Security sales organization, technicians and customer care employees to the Brinks Home Security family. “We are excited about the value this transaction creates and its alignment with our core objective of ‘creating profitable accounts at scale and holding for life,’ while also opening the door for similar opportunities in the future,” said Brinks Home Security CEO William Niles. For 90 days following close, the seller will provide certain transition services to Brinks Home Security, and following the transition period, Brinks Home Security will manage all aspects of the customer experience. In addition to the accounts, Brinks Home Security is retaining the majority of Select Security’s commercial sales, field technicians and customer service employees, as well as certain office locations.
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